Our Terms & Conditions apply to all orders placed with SASH Tailoring Studio Ltd (Company No. 17118318). By taking any step to proceed with an order — paying a deposit, delivering materials, or issuing instructions — you confirm acceptance. New clients also confirm acceptance on completing our client intake form. For repeat clients, acceptance on a prior order extends to all subsequent orders.
How we charge: most of our work is charged on a time and materials basis, calculated at completion. Where sufficient information is available, we will provide an estimate as a guide — estimates are indicative only, not a commitment to a fixed price.
Fixed price: may be offered for production orders where a pre-production sample has already been made and approved in writing. A fixed production quotation is agreed and confirmed separately; it applies only to that production run.
Estimates: valid for 30 days. If the final amount looks likely to significantly exceed the estimate, we will let you know before continuing.
Sourced materials: where we source materials on your behalf, the cost will be confirmed in your order record or invoice at completion.
Rates: confirmed in writing with each estimate or quotation.
Deposit: a deposit of 50% of the estimate is requested before work commences, unless otherwise agreed. Balance due on completion and before items are released.
Progress payments: may be requested for longer or higher-value commissions — always confirmed in writing.
Important: we will not release completed items, patterns, or materials until all fees are paid in full.
Late payment: interest accrues at 3% per month on amounts overdue by more than 14 days. Overdue payment entitles us to suspend all active work for that client until the account is cleared.
Card payments: 3% processing fee applies.
Storage: items not collected within 14 days of being notified they are ready may incur a storage charge; uncollected after 60 days may be treated as abandoned.
Your responsibility: you are responsible for supplying sufficient quantities of correct quality and specification.
Our liability: in the event of damage or loss, our liability reflects the fees payable for the work — not the market value of your materials. This applies to all items including garments, soft furnishings, and alteration work.
High-value fabrics: if materials exceed £50/m, please notify us at order stage to discuss handling.
Quantity estimates: indicative only. We recommend buying at least 10% above our suggested quantity. If materials prove insufficient, work may be suspended until more are supplied.
On receipt: we carry out a visual check for obvious issues (wrong colour, fabric type). We cannot inspect the full quality or quantity of rolled materials before cutting; issues found during production are flagged promptly.
Client-supplied: you warrant accuracy. We produce to your specification and are not liable for errors in materials you provide.
Studio-created: patterns and technical documents remain in our possession until all fees are paid; digital files are provided on full payment.
Grading: a separate chargeable service. Where we grade and also produce, we take responsibility for the graded patterns. Where graded patterns are handed over for production elsewhere, our liability is limited to the grading fees.
Remote adjustments: where adjustments are made without the physical sample present, we cannot guarantee accuracy and accept no liability for discrepancies. Proceeding without a verification sample is at your own risk.
Pre-production sample: required before production commences. Written approval must be received before work starts.
Approval is final: you may not reject production items on grounds apparent in the approved sample.
Changes after approval: treated as new instructions; may incur additional charges and extend the timeline.
Fittings: all client instructions and adjustments arising from fittings are chargeable at our applicable rates.
Made-to-measure and bespoke: garments are made to measurements at the time of order. Changes in measurements or body shape afterwards are not our responsibility; adjustments are chargeable.
Timelines: estimates only. Clock starts after deposit received + materials delivered + sample approved. Client delays extend the timeline correspondingly.
Tolerances: ±1.5 cm at any measurement point; minor variation in seam placement, gathered sections, and hand-finished edges is normal and not a defect.
Inspection: you have 7 days from collection or receipt to notify defects in writing. Specific items only — whole-order rejection is not permitted.
Our remedy: limited to the labour required to repair or re-make the affected item. Replacement materials are your responsibility.
Your designs: remain yours at all times. Designs we develop for you at your request transfer to you on full payment.
Our know-how: our independently developed manufacturing methods — blocks, grading systems, construction techniques, finishing methods — belong to us and are not transferred by any order.
Photography: we will not use your designs, samples, or work for any promotional purpose without your prior written consent. Please do not photograph our studio or methods without our prior written consent.
Branded materials: where you ask us to apply logos or branded materials, you warrant you have rights to use them and indemnify us against any resulting IP claim — including third-party brands applied at your instruction.
Confidentiality: we treat all information about your designs, orders, and business as confidential.
Your cancellation: deposit non-refundable once work has commenced or costs incurred. Where work is more than 50% complete, we may charge up to the full order value.
Materials: if materials were ordered at your instruction before the relevant payment was received, those costs are included in any cancellation charge.
Our right to suspend: we may suspend or cancel an order if deposit, materials, or approvals are not received within a reasonable time.
Cap: our total liability is limited to the fees paid for the relevant order — or, for specific elements (grading handover, remote adjustments), to the fees for that element.
Exclusions: we are not liable for indirect or consequential losses (lost profits, lost sales, reputational damage).
Exceptions: fraud, death or personal injury caused by our negligence, and any other non-excludable liability are not limited.
Consumer rights: if you are purchasing for personal use outside any business, your statutory rights are not affected.
Governing law: England and Wales.
Updates: we may update these Terms; updated version published at sashtailoring.com/terms. Orders confirmed before an update remain on the Terms in force at that time.
Other agreements: a signed written agreement takes precedence on commercial matters. An NDA, where signed, governs confidentiality.
Last updated: 25 September 2026